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I see that there are 2 types of people in this world.
Givers, and
Takers.
I'm inspired by people who generously give more than they take.
People whose purpose it is, to help others.
I'm especially impressed and inspired by Microsoft D365 F&O Specialists.
They're my heroes because, to paraphrase Sir Winston Churchill;
Never in the field of business was so much owed, by so many, to so few.
I'm inspired by how they can walk into companies, often with little or no documentation.
And work with end-users who may not want change or resist learning new processes and systems.
D365 F&O Specialists often battle shrinking budgets, skill shortages and executive inaction.
And when there's a fault or problem, they run towards the fire, rather than look away.
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That's why I'm building an app. to cut 50% of the support costs for D365 F&O.
Recently I lost many days and sleepless nights trying to decide between 2 options.
In the app. that I'm building, consultants and end-users can draw up Business Processes to clearly explain how D365 F&O works in their company.
Some clients want a simple set of icons to draw from.
So, I gave them 10 simple icons.
Others wanted the whole shebang.
All 107+ icons from the industry standard BPMN 2.0.
After some research, I understood that most people liked the simple, less technical icons.
So, I went with that.
Making a decision is leadership. Right?
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Then one day, after chatting with a colleague (who loves BPMN), I remembered the old El Paso advertisement.
The little girl gets straight to the point.
If you can't choose between hard or soft taco shells, Why don't we have both?
So, I went back to the drawing board and included both options.
I chose the 10 most often used BPMN icons.
That makes it simple for newbies and business users who haven't had training.
And now I'm adding a drop-down menu for the remaining 100+ BPMN icons, for those who want it all.
That'll give the experts, an option to go crazy with their Business Process diagrams.
My learning is; When I think... "I'm making a decision",
I'm actually taking away my choices.
And when I've made my choice, I'm often left with guilt.
I wonder.... Should I have chosen the other?
And feedback from the different groups of people leaves me, unsure and second guessing myself.
It seems like a no-win situation.
Now, whenever I'm faced with a choice between this or that, I include a third option;
Why don't we have both?
I feel that this third option is so liberating, because more people will get what they need to solve problems.
And I can continue on my journey, guilt-free.
Could this concept help with a dilemma that you're facing?
Creswell
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