Q. What time will my lunch arrive?
A. We aim for all deliveries to be completed between 10:00 am and 12:00 pm. Occasionally, due to circumstances outside of our control, there may be a delay with your delivery. Rest assured, your delivery is on its way to you.
Should there be a delay, we will notify you of a new ETA for your delivery.
Q. How is the lunch delivered?
A. All of our deliveries are made in large chic collapsible white boxes.
You will receive a text message to let you know which box your lunch is located in. Each box has a number on it. e.g. M1. for easy locating.
Open the box that corresponds to your number and help yourself to the lunch that has your name on it. Bon appetite!
Q. Can you deliver directly to my floor?
A. Yes, we do! MOBEEZ specialises in office lunch deliveries. That’s why we offer to deliver your lunch direct into your office, to save you all the hard work.
Where there are physical barriers to entry, our delivery specialist will call and text an account holder. If there is a building concierge, we will hand over your order to the building concierge for pick-up and send you a text message. If there is no building concierge, and you cannot be contacted at the time of delivery, we will unwilling have to leave the food in the foyer. We will call and text, notifying you of the location for when you are available to pick it up. Of course, the latter is extremely rare but we’d rather leave the lunch at your building giving you a chance to pick it up when you’re ready than take it back with us and leave you all 100% lunchless.
Q. What happens when my delivery falls on a Public Holiday?
A. Our system deliberately blocks out public holidays in your state. This prevents employees from mistakenly scheduling a lunch order on a public holiday.
This is how we ensure that lunches are not ordered and therefore, not delivered, on a public holidays.