FAQs

Trial MOBEEZ free for 30 days

The trial will give you a chance to experience MOBEEZ at your workplace and feel the difference.  It will also help you gauge the quality of our service, enjoy the variety on offer, and get staff feedback.

 

Q. What are the obligations with the 30 day free trial offer?

A. There is absolutely no obligation beyond the trial.  If you’re not happy, simply request to cancel within the first 30 days and get a full refund on your delivery fee.

 

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Q. Can I make changes to my office lunch program?

A. Yes, you certainly can.  As the administrator, you can manage your office lunch program anytime by calling 1300 MOBEEZ.

Employees linked to this program will automatically receive an email notification specifying the changes to their office lunch program.

If you’d like more information, simply type your question into the Chat window located on the bottom right corner of your screen or write to [email protected].  One of our dedicated Customer Care Representatives will be there to assist you.

Q. When can I place my lunch order?

A. We request that you submit your final order by 3 pm the day before delivery so that our food partners have sufficient time to source the ingredients necessary to prepare a fresh meal just for you.   

We are working closely with our food partners to bring the cut-off time closer to 9 am on the day of delivery so that you can have ultimate flexibility.

Q. What happens if I fall sick but have placed an order for that day?

A. You can still cancel your order for free.  Log in to your MOBEEZ account and cancel your order before 9 am and you will receive a refund, no questions asked.

Q. Can I change my lunch order?

A. Yes.  To make changes to your lunch order, log in to your account, go to My Orders, and cancel the order.  Then, add a new order by clicking Order Lunch.

We ask that you submit your final order by 3 pm the day before delivery so that our food partners have sufficient time to source the ingredients necessary to prepare a fresh meal just for you. 

Q. What time will my lunch arrive?

A. We aim for all deliveries to be completed between 10:00 am and 12:00 pm.  Occasionally, due to circumstances outside of our control, there may be a delay with your delivery.  Rest assured, your delivery is on its way to you.

Should there be a delay, we will notify you of a new ETA for your delivery.

 

Q. How is the lunch delivered?

A. All of our deliveries are made in large chic collapsible white boxes.

You will receive a text message to let you know which box your lunch is located in.  Each box has a number on it. e.g. M1.  for easy locating.

Open the box that corresponds to your number and help yourself to the lunch that has your name on it.  Bon appetite!

 

Q. Can you deliver directly to my floor?

A. Yes, we do!  MOBEEZ specialises in office lunch deliveries.  That’s why we offer to deliver your lunch direct into your office, to save you all the hard work.

Where there are physical barriers to entry, our delivery specialist will call and text an account holder.  If there is a building concierge, we will hand over your order to the building concierge for pick-up and send you a text message.  If there is no building concierge, and you cannot be contacted at the time of delivery, we will unwilling have to leave the food in the foyer.  We will call and text, notifying you of the location for when you are available to pick it up.  Of course, the latter is extremely rare but we’d rather leave the lunch at your building giving you a chance to pick it up when you’re ready than take it back with us and leave you all 100% lunchless.

Q. What happens when my delivery falls on a Public Holiday?

A. Our system deliberately blocks out public holidays in your state.  This prevents employees from mistakenly scheduling a lunch order on a public holiday.

This is how we ensure that lunches are not ordered and therefore, not delivered, on a public holidays.

Q. What type of food do you supply?

A. MOBEEZ provides corporate offices with a curated list of fresh, hearty meals from local food entrepreneurs and restaurants in your city.

Popular eateries such as Sumo, Zambrero, Roll’d and Chez Jean Claude Patisserie are just some examples of trusted, high-quality Australian brands that we know will satisfy our customers.

We serve a range of cuisines including Mexican, Mediterranean, Italian, Indian, Thai, Chinese, to name just a few.  The list is constantly growing to meet customer demand.

At MOBEEZ, dietary requirements are a standard.  Our menus are carefully designed to include multiple options for Gluten free, Halal, Dairy Free, Vegan, Vegetarian, and Meat-lovers.  And if you still haven’t found something, you have the option to make your own by choosing the MYO option.

At MOBEEZ, we rely on Braintree to power our payments.  We accept Visa, MasterCard, Amex, and Discover.

Q. When and how will I receive my invoice?

FOR COMPANIES

A. You will be invoiced monthly in advance. All you do is add your payment method once, and our streamlined accounts system will automatically process payment and sends a copy of your invoice/receipt to your registered email address.

FOR EMPLOYEES

A. You will be invoiced per order.  All you do is add your payment method once, and our streamlined accounts system will automatically process payment and sends a copy of your invoice/receipt to your registered email address.

Q. How much does office lunch delivery cost?

A. For $9.90 a day, your staff receive exclusive access to

  • regular lunch delivery
  • unlimited no. of orders
  • personalised lunches
  • multi-restaurant menu
  • dietary labeling
  • affordable meals
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